At THE LINEN CUPBOARD, we want our customers to be completely satisfied with their purchases. We understand that sometimes, for various reasons, a product may not be suitable for you, and we are happy to offer a 14-day return and refund policy.
Here are the details of our return and refund policy:
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Eligibility: To be eligible for a return and refund, the product must be unused, undamaged, and in its original packaging, including all tags, labels, and accessories.
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Timeframe: You have 14 days from the date of delivery to initiate a return and refund request.
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Return Process: To initiate a return and refund request, please contact our customer service team at info@thelinencupboardhorsham.co.uk or contact the shop on 01403 470 295 with your order number and the reason for the return. And we will instruct you on how to return the item(s).
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Return Shipping: The cost of return shipping will be the responsibility of the customer. We recommend using a tracked shipping service to ensure that the item(s) are returned safely.
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Refund Process: Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria. If the item(s) are deemed eligible, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
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Non-Refundable Items: The following items are not eligible for a return and refund: personalized items and clearance/sale items.
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Exchanges: We do not offer exchanges at this time. If you would like to exchange an item, you will need to initiate a return and place a new order for the item(s) you would like to receive.
If you have any questions about our return and refund policy, please contact our customer service team at: info@thelinencupboardhorsham.co.uk or contact the shop on 01403 470 295 number. We are always happy to help!
